Damages and issues
Please inspect your order upon reception and contact us within 24 hours upon receipt of ordered products if the item is defective, damaged or if you receive the wrong item. Though our warehouses give great attention to packaging every order for shipment, damage can occur in transit. In the case of damage we must go to the the carrier company to receive reimbursement for these damages. By signing the delivery receipt you are taking responsibility and ownership for the shipment in the condition noted. If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. Signing the delivery receipt without noting any damage means that you have received your shipment in acceptable condition.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, and personal protective equipment including masks, gloves, gowns and other items considered PPE). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Orders ship out within 24 hours. 3-5 business day delivery to USA and Canada.
*Refund policy applies toward online/email orders and orders done over the phone.
Please email us for more updated information at firstname.lastname@example.org